Policies

Canceling/Rescheduling/No Shows:

Sometimes life happens and you need to cancel or reschedule your appointment, thats ok! I kindly ask for 48 hours notice to do so. I try my best to fill up any cancelled appointment slots, so the sooner I know the easier that is. Please email or text me, and we can get it sorted. These policies are subject to change. I will be mindful of any emergency type circumstances.

Less than 48 hours notice: 50% of the scheduled service(s) cost fee.

Less than 24 hours notice or no notice: 100% of the scheduled service(s) cost fee.

Running late: If you are running more than 5-10 minutes late to your appointment, we may need to reschedule depending on the type of service you’re getting. If you’re running even a minute or two late, please contact me right away at 608-218-4095 to provide your ETA

Adjustments on a previously completed service:

I take pride in providing thorough consultations. However sometimes miscommunications happen, and you may be dissatisfied with your result. Please contact me within 7 days of your original appointment so we can get you back into the salon for a complimentary adjustment. I am happy to provide other alternatives, though they may be at cost to the client. If you contact me beyond 7 days, it will not be seen as a complimentary adjustment.

COVID-19/Masks:

Masks are optional, however if you’re questioning if you've been exposed to ANY illness right before your appointment, I ask that you wear one just to be safe. I will always wear mask myself when asked if I am not already wearing one. I do not provide masks so please supply your own.

Please do not come in if you’re symptomatic. Your health and the health of other salon members and clients is of the upmost importance to me.

If you require everyone in the salon to be masked, I work solo every Friday. If you are a high risk person, and Fridays don’t work for you or if you have any questions or concerns, please don’t hesitate to reach out. I will do my best to accommodate you.

Thank you for understanding that these policies are necessary for the sustainability of my small business.